We are looking for a Customer Support & Integration Engineer to join our team

Do you feel energised and ready to make a difference? Keen to work with a friendly and motivated team? Want to feel valued and rewarded for your hard work and dedication? If you like the sound of this then please read on….

 

Insensys (Intelligent Sensing Systems) is a privately owned global leading supplier of fibre optic measurement systems. We supply strain measurement systems to many leading Wind Turbine manufacturers, as well as customising core technology for applications in Oil & Gas, Aerospace, Marine and other markets. Insensys is based in Fareham, employing approximately 50 people. We design and manufacture on site, and deliver systems to our customers in Europe, Asia and the US. Our company has grown rapidly in the past 18 months and continues to expand in all areas. We are passionate about what we do, and we pride ourselves on creating a positive environment for our employees to work.

 

Core Values

At Insensys you will never be a number; everyone is a valued member of our team. Our business is led by a Senior Leadership Team who are committed to our values of respect, nurture, innovation and being agile. We are committed to providing equal opportunities to all employees in a safe working environment. We support an environment of mutual trust and confidence with fair pay and benefits, along with, wherever possible, an opportunity for self-improvement and advancement. We are committed to creating an atmosphere that encourages employees to treat one another fairly and with dignity and respect.  We continuously strive to be a great employer and are looking for people to join our team who will support our values.

 

Key Responsibilities:

  •  Provide direct and timely support for our customers. Fielding questions and queries by identifying any existing support material or producing them to help resolve the query.
  • Liaise with the Engineering and Production teams to understand solutions in more detail, you will then be responsible for liaising back to the customers
  • Provide intermediary help (introductions, meetings, tracking and closeout) between our internal technical experts and our customers for the most complex issues
  • Work closely with business development and account management colleagues to provide positive and harmonious customer relationships
  •  The ideal candidate will demonstrate organised, methodical and time management skills. Strong communication and IT skills are essential for this role.
  • Candidates should have a general engineering mindset and be able to grasp mechanical, electrical and software concepts to a level sufficient to triage customer support requests
  • Working closely with QHSE and production quality controls to ensure knowledgeable and timely responses to customer warranty or returns queries
  • Knowledge of composites, materials, fibre optics, software programming, PLCs or electronics would be advantageous, but not required
  • Experience with 3D CAD modelling tools (e.g. Solidworks, Inventor, NX, Fusion 360) or enjoy learning and using them would be advantageous, but not essential
  • There may be opportunities to visit customers’ engineering centres overseas for relationship building or training

Qualifications and experience:

  • Recent graduate or experienced HND / EngTech with 3 years’ experience in Engineering or Physical Sciences
  • Must have a desire to learn and understand our company products to a reasonable level of technical detail and appreciate the key elements of our customer’ applications and how they influence integration and deployment of our products
  • Fully computer literate and enjoy communicating, report writing and summarising data to present to the team using Word, PowerPoint, Excel etc
  • Must be a confident and professional communicator who is able to support customers with technical issues by telephone, Skype, email or in person

 Behaviours
  • ‘Can do’ attitude
  • Self-motivated and ability to liaise with others to get the job done
  • Passionate about your chosen subject area
  • Team player
  • Adaptability
  • Honest and high integrity
  • Professional attitude

 Benefits

  • 25 days holiday + Bank holidays
  • Holiday purchase scheme (up to 3 days)
  • Private medical cover
  • Enhanced Workplace pension
  • Life Assurance (4 times annual salary)
  • Christmas shutdown
  • Free refreshments and weekly fruit boxes
  • Free onsite parking

 

Health & Safety responsibilities

All Employees are responsible for:

Ensuring a solid understanding of, and compliance with, the documented controls and processes, including all QHSE Procedures, Risk Assessments and COSHH Assessments, developed to reduce the likelihood of harm to people, property and the environment to as low a level as is reasonably practicable.

Actively contribute to the progressive improvement of all documented controls and processes, including the QHSE Procedures, Risk Assessments and COSHH Assessments, developed to reduce the likelihood of harm to people, property and the environment to as low a level as is reasonably practicable

Take personal and legal responsibility for your own Health and Safety and that of others who may be affected by what you do or do not do. Actively intervene in any unsafe act or condition that may be identified.

Co-operate with the Management Team so far as is necessary to ensure that the requirements defined by the Integrated QHSE Management System are performed or complied with.

Ensuring that any PPE issued or made available for use is used, maintained correctly and any loss or damage is minimised.

Immediately reporting any unsafe or potentially unsafe acts or conditions to your Supervisor or any member of the Management Team.

Actively reporting any errors, omissions or potential improvements identified in the Health and Safety Management System and the associated controls or processes.

Comply with all Client QHSE controls, processes and other requirements on Client work sites.

Make sure you are aware of and understand these requirements, and also those of your colleagues and your managers.


If you would be interested in working with us, please send your CV to the Recruitment@insensys.com email address.