Location: UK or Europe (e.g. Denmark, Germany or Spain)

Hours: 40 per week | Flex-Time Available | Early Finish Fridays

Travel: Frequent travel across Europe | Occasional global travel

Role Overview

We are looking for an experienced, commercially focused Customer Relationship Manager to join our Business Development team and take ownership of strategic customer relationships across Insensys’ fibre-optic sensing solutions portfolio.

You will build and strengthen long-term partnerships with key customers and prospective clients, acting as a primary interface between customers and our commercial, technical, engineering, and delivery teams. You will ensure customer requirements are understood, communicated effectively, and delivered to a consistently high standard throughout the customer lifecycle.

This is a high-impact, customer-facing role focused on customer satisfaction, retention, account growth, and sustainable business development. You will identify upselling and cross-selling opportunities, provide market intelligence and customer insight, and make recommendations on account health, strategic opportunities, forecasts, and commercial growth.

The role will primarily support Insensys operations while maintaining strong relationships with customers across Europe. Frequent travel to customers and project sites will be required, with occasional global travel to support strategic accounts. The position may therefore be based in the UK or elsewhere in Europe

What’s in it For You

• Real Ownership: You will be trusted, not micromanaged. If you see a better way of doing something, you will be encouraged to improve it. Your ideas have real impact.
• A Voice That Matters: Our Leadership Team actively listens. Employee feedback shapes how we work, and you can influence the direction of the business.
• Accelerated Growth: In an SME, development happens fast. Through the Insensys Academy and hands-on project exposure, you’ll quickly build skills and expertise.
• Genuine Wellbeing: We foster a supportive and respectful culture. Access healthcare, employee assistance programmes, and flexible working, because we know performance and wellbeing go hand in hand.
• Purposeful Work: Your contributions make wind turbines safer, infrastructure smarter, and the world more sustainable.

Key Responsibilities

• Act as the primary point of contact for customer accounts, building trusted, long-term partnerships and maintaining proactive communication throughout the customer lifecycle
• Develop a deep understanding of customer organisations, projects, business drivers, strategic objectives, and future requirements
• Identify and build relationships with key decision makers, influencers, stakeholders, and project sponsors
• Represent the voice of the customer internally and work collaboratively with engineering, operations, commercial and delivery teams to ensure expectations are met
• Identify and develop upselling, cross-selling, and account growth opportunities
• Monitor customer satisfaction, support successful onboarding and transition from sales into delivery, and develop strategies that strengthen retention and long-term engagement
• Manage customer enquiries, concerns, and escalations in a timely, professional, and solution-focused manner to resolve issues effectively
• Maintain accurate customer and account information and provide regular reporting on account performance, engagement, relationship health, forecasts, and pipeline opportunities
• Analyse customer trends and market intelligence to identify emerging requirements and support strategic planning and business development
• Provide regular updates, insight, and recommendations to the Leadership Team and Board on strategic customer accounts and commercial opportunities

Candidate Requirements

• Degree in Engineering, Business, or a related discipline
• Proven experience in customer relationship management, account management, sales or a similar client-facing commercial role
• Strong stakeholder management, communication, relationship-building, presentation, negotiation, and influencing skills
• Demonstrable experience developing strategic customer relationships and identifying key decision-makers and influencers
• Proven ability to manage multiple customer accounts, priorities, and commercial opportunities effectively
• Commercial awareness, with experience identifying and successfully converting opportunities for business growth
• Experience working within a technical, engineering, manufacturing, or technology-led environment
• Willingness to travel regularly throughout Europe and occasionally internationally

Benefits

• 33 days holiday including bank holidays
• Option to purchase up to 3 additional leave days
• Private dental and healthcare increasing with tenure and family coverage
• Sick pay increasing with tenure
• Early Friday finish possible
• Enhanced pension
• Life assurance x 4 salary
• Free onsite parking, fruit baskets and breakfast options
• Specsavers vouchers, employee discounts platforms, and employee assistance programme
• Quarterly lunches, staff events, and volunteering opportunities

Build Your Future with Us

Here, innovation meets purpose, agility drives action, and respect and support are at the heart of everything we do. You will be empowered to take ownership, contribute ideas, and see your work make a real-world impact from day one.

Join a team that nurtures talent, celebrates achievements, and is shaping a safer, smarter, and more sustainable future. With early responsibility, strong leadership, and the chance to work on technology that matters worldwide, your career at Insensys starts here.

Make your mark with Insensys – Apply Today!

To apply for this position, or to simply upload your CV to be considered for any future roles, please complete the application form below: